We recover money for Satellic Viapass OBUs
In the Express option, we pay back the deposit and balance immediately after receiving the devices. We also recover money for Boxes deposited in Belgium, for which customers have not received transfers.
Return of a box is 3 simple steps
Decide what type of service you are interested in
The most important information
HOW MUCH TIME DOES A RETURN TAKE?
The Viapass system operator – Satellic reserves the deadline for repayment of funds up to 30 days.
WHAT IS THE DEPOSIT FOR THE BELGIAN OBU?
By default, the deposit for a Belgian Satellic device is €135.
CAN YOU SPEED UP THE RETURN OF THE DEPOSIT AND BALANCE?
You can receive funds as fast as the next day after sending us the devices. Just choose the EXPRESS option of our return service. We will send you funds at an instant. Transfer for the amount of €100 refund for the deposit will be made immediately after receiving the Box. If the device is topped up and has a positive balance, we will transfer 90% of the balance amount immediately. The remaining funds constitute our remuneration. You do not have to pay anything extra.
HOW DO I PAY FOR THE RETURN?
Charges for the return of devices from individual countries can be found in the PRICE LIST. We enable our clients several options to pay for the return. Transfer to our bank account, fast internet transfers, payment by card, PayPal or BLIK. You can also wait with the payment until we send an invoice by e-mail which will contain the data for the transfer. We send invoices after receiving the devices.
All this information is described in detail in the PRICE LIST
WHAT SHOULD BE THE CONDITION OF THE RETURNED BOX?
Under the terms of the Viapass system, deposit for the Box is forfeited and Satellic can pay a reduced amount of the deposit for the device in the following cases:
- Devices bear traces of mechanical damage such as: scratches, cracks, broken housing, opened housing, marks made with a felt-tip pen or paint, cut cable, broken seals, removed battery, no suction cups
- The operator has anticipated a partial ( -35€) or total ( -135€) loss of the deposit in the case of devices not being in accordance with the recommendations. The operator reserves the right not to return the deposit in cases described in the general terms and conditions available here. Most often this concerns devices that have not been used for more than 3 years (point 5.4), failure to upgrade a FAST-TRACK account to a standard account or full account – points 3.3 and 17.4.c.
WHAT IS A STANDARD RETURN?
After selecting the STANDARD return option, you will receive a full refund of the deposit and balance on your account within 30 days. Registration of return, completion of all formalities related to the return and making transfers, sending back equipment to Belgium and getting a refund is a cost of 16€ gross.
WHICH OPTION TO CHOOSE: STANDARD OR EXPRESS?
You decide. If you want to have money on your account immediately, select EXPRESS. If you can wait up to 30 days, select STANDARD.